FAQs
Quick answers about ordering, delivery, payments and our products. Can't find what you need? Message us on WhatsApp at +91 86240 25583.
Orders and delivery
How long does delivery take?
Orders ship across India and usually reach you within 5 to 7 business days. We send order updates on WhatsApp, and you can track the parcel any time from My Orders in the app.
Do you charge for shipping?
Shipping is free on orders of ₹500 and above. Smaller orders have a flat ₹60 delivery charge, shown at checkout before you pay.
Do you ship outside India?
Not yet. We currently deliver only within India.
How do I track my order?
Open My Orders in the app and tap Track Order. We also send the tracking link on WhatsApp once the parcel is dispatched.
Can I change my address or cancel after ordering?
Yes, as long as the order has not been dispatched. Message us on WhatsApp at +91 86240 25583 with your order number as soon as possible. Once a parcel is on its way it cannot be changed or cancelled.
What if I am not home when the courier comes?
The courier makes another attempt on the next working day. If you miss that one too, message us on WhatsApp and we will arrange a re-delivery.
Payments
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm and others), debit and credit cards, net banking, and Cash on Delivery. Online payments go through a secure payment gateway; we never see or store your card details.
Is Cash on Delivery available?
Yes, on most orders. You pay the delivery partner when the parcel arrives. The checkout shows the COD option when your order qualifies: a few products are online-payment only, and COD is not offered on very large amounts.
Are there any hidden charges?
No. Any delivery or COD charge is shown clearly at checkout before you confirm the order.
Do I get a discount for paying online?
In the Ayurveda Hub app, paying online gives you an extra 10% off on eligible items. The saving is shown on the payment screen before you pay.
Can I use a coupon and Karma Points together?
One discount per order: either a coupon code or Karma Points, whichever saves you more.
Returns and replacements
What is your return policy?
Our products are personal-care items, so for hygiene and safety reasons they cannot be returned or refunded once delivered. If a product arrives damaged or you receive the wrong item, we replace it free of charge.
How do I claim a replacement?
Record a complete unboxing video: start recording before you open the parcel, keep the shipping label with your name and order ID in view, and show the problem clearly without cuts or pauses. Email the video, your order ID and photos of the packaging to support@ayurvedahub.in within 7 days of delivery. Once verified, the replacement ships free within 7 to 10 business days, and you do not need to send the original back.
What is not covered?
Claims without an unboxing video, claims raised after 7 days, minor marks on the packaging that do not affect the product, and skin reactions to ingredients (see below). Full details are in our Return and Refund Policy.
Products and usage
Are your products natural?
Yes. Every product is made from plant-based ingredients following classical Ayurvedic recipes, handmade in small batches at our GMP-certified unit in Sandlana, Hisar (Haryana). There are no parabens, sulfates or artificial additives, and we never test on animals.
Can I use a product if I have sensitive skin or allergies?
Read the full ingredient list on the product page first, and do a patch test on a small area before regular use. If you notice irritation, stop using the product and consult a doctor. Because reactions vary from person to person, they are not covered by replacement.
Can I use these products during pregnancy or along with medicines?
Please check with your doctor before starting any new product in these situations.
How should I store the products?
Keep them in a cool, dry place away from direct sunlight, with the lid closed tightly. Use clean, dry hands or a spoon for oils, ghrit, ubtan and powders so that moisture does not get in.
Account, rewards and support
Do I need an account to order?
On the website you can check out as a guest. In the app, sign in with your mobile number: we send a one-time code on WhatsApp, no password needed. Your order history, including website orders placed with the same number, shows up under My Orders.
What are Karma Points?
Our rewards programme in the app. You earn 1 Karma Point for every ₹10 you spend, and 10 points are worth ₹1 at checkout. You can redeem once you have 50 points, up to 20% of an order's value. Spin the wheel in the app for bonus points.
How do I contact you?
WhatsApp us at +91 86240 25583 (the quickest way), call +91 77759 65423 between 9 AM and 8 PM Monday to Saturday, or email support@ayurvedahub.in. Messages sent outside these hours are answered on the next working day.